Terms & Conditions
Effective Date | 24 FEB 2026
By using this website, you confirm that:
- You are at least 18 years old or using the website under parental supervision.
- You will provide accurate and complete information while placing orders.
You will not misuse the website for unlawful activities.
We reserve the right to update or modify these Terms at any time without prior notice.
- All products listed on our website are subject to availability.
- We reserve the right to discontinue any product at any time.
- Prices are subject to change without prior notice.
- We strive to display product images and descriptions accurately; however, slight variations may occur due to lighting, packaging updates, or handmade nature of products.
- Once you place an order, you will receive an order confirmation via email or SMS.
- We reserve the right to cancel or refuse any order due to stock issues, pricing errors, or suspicious activity.
In case of cancellation after payment, a full refund will be processed.
- Payments must be made through the available payment methods on the website.
- All transactions are processed through secure third-party payment gateways.
We are not responsible for payment failures due to bank or gateway issues.
- Orders will be processed within the time mentioned on the website.
- Delivery timelines may vary depending on location and courier partner.
Gramya Foods is not responsible for delays caused by courier services, natural events, or unforeseen circumstances.
- Due to the perishable nature of food products, returns may not be accepted unless the product is damaged or incorrect.
- Customers must report damaged or incorrect items within 24–48 hours of delivery with photo proof.
Approved refunds will be processed within a reasonable timeframe.
You have the right to:
- All content on this website including logo, images, text, and design is the property of Gramya Foods.
- Unauthorized use, copying, or reproduction is strictly prohibited.
Gramya Foods shall not be liable for:
- Any indirect or consequential damages arising from product use.
- Allergic reactions due to ingredients (customers are advised to check ingredients before consumption).
- Delays beyond our control.
Users agree not to:
- Use the website for fraudulent purposes.
- Attempt to harm or disrupt the website’s functionality.
Provide false or misleading information.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Nagpur, Maharashtra.